This page outlines some of our general policies. If you have any specific questions please feel free to contact us by phone or email.
Guaranteed Lowest Canadian Retail Prices on the Web
We are serious about maintaining the lowest Canadian prices for promotional products & apparel. If you find anything that we carry advertised on another Canadian retailer’s web site we will match their price.
We want to keep this as simple as possible but there are just a few basic caveats that we need to apply to this offer:
- This only applies to prices advertised by commercial Canadian retailers who list their prices through their own web site.
- We reserve the right to verify the legitimacy (to our own satisfaction) of any business whose prices are being matched.
These terms are simply in place to protect us from potential scammers – if you find a better price online but aren’t sure if it qualifies for this offer, please do let us know and we’ll do the best that we can to accommodate you.
Free Order Upgrades When We Mess Up
Due to the nature of our business and the large number of products in our inventory, occasionally we run into situations where our website’s inventory does not match up with our actual stock. If you order something that ends up not actually being available we will do our best to make this right.
Should you place an order which we cannot fulfill due to stock issues, we will contact you with a list of alternate comparable product upgrades for you to choose from. If none are available or none of them meet your needs we can simply cancel and refund your order.
Expert Advice, But Only When You Want It
We know our products and we know what works when it comes to marketing with promotional products. We’d love to help you out, but only if you’d like our input.
We have over 25 years of experience in the promotional product & corporate apparel industry. Our site is designed to make shopping as easy as possible for those who know what they want, but we’re always happy to help if you have any questions.
Returns, Exchanges, and Order Cancelations
We handle product returns and exchanges on a case-by-case basis. Due to the costs involved in processing and handling orders we reserve the right to charge a restocking fee to order returns and exchanges when applicable. If you have an issue with your order (either before or after it has been delivered) please get in touch as soon as possible so that we can quickly minimize the extent of the issue. Particularly when dealing with decorated products, the sooner into the process that we can resolve an issue the better.
When it comes to decorated products our willingness to accept a product return is primarily dependent on your reason for requesting a return. If we or one of our vendors made an error with your order we’ll do everything that we can to make things right. On the other hand, if you simply ordered the wrong product there typically isn’t much we can do once the items have been decorated. We will make an effort to get in contact with you if we notice anything potentially unusual about your order, but we highly recommend that you double-check any decorated orders before placing them.
What Should you Do if you Find a Problem With your Order?
The steps involved with returning or exchanging a product or order largely depends on the order in question. The first thing that you should do is document the issue and get in touch with us as soon as possible. Particularly when dealing with decorated products catching the issue while we are still processing it can potentially save all parties a lot of grief. You can let us know by either phone or email (both are listed on our Contact Page).
Yes, We Sell to the General Public
While the majority of our customers are businesses and organizations, we do in fact sell to the general public. Please note, however, that some products may have a minimum purchase quantity and that our shipping policies are geared towards customers buying in bulk.